Privacy policy

Privacy Policy

Last updated: August 2026

At Kalamalka, we believe trust is earned through transparency. We care deeply about the people behind every purchase — and that includes how we collect, use and protect your personal information.

Our store is powered by Shopify, which helps us provide you with a secure and seamless shopping experience.

Please take a moment to read this Privacy Policy. By using our website, you acknowledge that you have read this policy.

Personal Information We Collect

Depending on how you interact with us, we may collect the following types of personal information:

  • Contact details — your name, billing and shipping address, phone number and email address.

  • Financial information — payment card details and transaction information processed securely through Shopify and our payment providers.

  • Account information — your username, password, preferences and account settings.

  • Transaction information — items you view, add to your cart or purchase, along with your order history.

  • Communications — information you provide when you contact us or request customer support.

  • Device information — your device type, browser, IP address and other identifiers.

  • Usage information — information about how you navigate and interact with our website.

Where We Collect Your Information From

We may collect your personal information from:

  • Directly from you — when you create an account, place an order, subscribe to our emails or contact us.

  • Automatically — through cookies and similar technologies when you visit our website.

  • Our service providers — including Shopify and other trusted providers who help us operate our store.

  • Third parties — including business partners, advertising providers and analytics services.

How We Use Your Information

We use your personal information to:

  • Fulfil your orders — process payments, arrange shipping and manage returns or exchanges.

  • Personalise your experience — remember your preferences and improve your shopping experience.

  • Communicate with you — respond to enquiries, provide customer support and send order updates.

  • Marketing — where you have chosen to receive marketing communications, we'll send you updates about Kalamalka, new products and our clean water mission. You can unsubscribe at any time using the link in our emails or by contacting us directly.

  • Keep things secure — detect and help prevent fraudulent or harmful activity.

  • Meet our legal obligations — comply with applicable laws and respond to lawful requests.

How We Share Your Information

We only share your personal information where necessary and always with care.

We may share your information:

  • With Shopify — our ecommerce platform provider, which helps power and operate our online store.

  • With trusted service providers — including payment processors, shipping providers, customer support providers and website analytics services.

  • With advertising and analytics providers — where needed to help us understand how our website is used, improve your experience and, where appropriate, show relevant advertising.

  • With professional advisers — including accountants, legal advisers or insurers where reasonably necessary to operate our business or comply with legal obligations.

  • When you ask us to — for example, when arranging delivery or interacting with our social media channels.

  • Where required by law — or where necessary to protect the rights, property or safety of Kalamalka, our customers or others.

Our Relationship with Shopify

Kalamalka is hosted on Shopify, which provides the ecommerce platform that powers our online store. Shopify may collect and process certain personal information on our behalf to help operate, maintain and improve our store.

To learn more about how Shopify handles personal information, please refer to the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Links

Our website may occasionally contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies before providing any personal information.

Children

Our website is not intended for children, and we do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with personal information, please contact us and we'll take reasonable steps to delete it.

Security and Retention

We take reasonable steps to protect your personal information. However, no method of transmitting information over the internet or storing electronic data is completely secure.

We retain your personal information for as long as reasonably necessary to provide our services, meet our legal obligations, resolve disputes and enforce our agreements.

Your Rights

Depending on where you live, you may have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate or incomplete information.

  • Request deletion of your personal information.

  • Receive a copy of your personal information or request that it be transferred where applicable.

  • Opt out of receiving marketing communications at any time.

To exercise any of these rights, please contact us at hello@kalamalka.com.au. We will respond within a reasonable timeframe and will never discriminate against you for exercising your privacy rights.

For information about rights relating to data processed by Shopify, please visit the Shopify Privacy Portal.

Complaints

If you have any questions or concerns about how we handle your personal information, please contact us at hello@kalamalka.com.au.

If you're not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) or another relevant privacy regulator in your jurisdiction.

International Transfers

Some of the organisations we work with, including Shopify and certain service providers, may store or process your personal information outside Australia. Where this occurs, we take reasonable steps to ensure your information is handled securely and in accordance with applicable privacy laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal requirements or the way we handle personal information. Any updates will be published on this page with the revised "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch. We're always happy to help.

Email: hello@kalamalka.com.au

Postal Address:
Kalamalka
M3-148, The Wharf Mooloolaba
123 Parkyn Parade
Mooloolaba QLD 4557