Terms of Service

Last updated: August 2026

Welcome to Kalamalka. These Terms of Service outline the terms and conditions that apply when you visit our website, purchase our products or interact with our services.

Please read these Terms carefully. By accessing or using our website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree with these Terms, please do not use our website.

Kalamalka is powered by Shopify, which provides the ecommerce platform that allows us to offer our products and services online.

1. Access and Accounts

By using our website, you confirm that you are at least the age of majority in your state or territory of residence.

You are responsible for providing accurate and complete information when creating an account, placing an order or communicating with us. You are also responsible for keeping your account details secure.

You may not transfer or assign your account to another person.

2. Our Products

We work hard to ensure our products, descriptions and images are accurate. However, colours and product appearance may vary slightly depending on your device, screen settings and other factors.

Product availability, descriptions and pricing may change from time to time. We reserve the right to limit quantities or discontinue products where necessary.

Information shared on our website about coffee, brewing, ingredients, sourcing and our clean water mission is provided for general information only and is not medical advice or a substitute for professional advice.

3. Orders

When you place an order with Kalamalka, you are making an offer to purchase our products. Your order is accepted once payment has been processed and you receive an order confirmation.

Please review your order carefully before submitting it. While we will always do our best to help, changes or cancellations may not be possible once your order has been processed or dispatched.

Returns, refunds and exchanges are handled in accordance with our Refund & Returns Policy.

Our products are intended for personal or household use only and may not be purchased for unauthorised resale.

4. Prices and Payment

Prices are displayed in Australian dollars and may change at any time without notice.

The price charged will be the price shown at the time your order is placed, as confirmed in your order confirmation email.

You agree to provide accurate and current payment information and are responsible for all charges associated with your purchase, including shipping fees and applicable taxes.

5. Shipping and Delivery

Delivery times provided by Kalamalka are estimates only and may vary depending on your location and shipping provider.

We are not responsible for delays caused by shipping carriers, weather events, public holidays or circumstances outside our reasonable control.

If your order has been shipped and is delayed, we will work with the relevant delivery provider to help resolve the issue.

6. Intellectual Property

All content on our website, including text, images, graphics, logos, videos and branding, belongs to Kalamalka or our licensors and is protected by applicable intellectual property laws.

You may use our website for personal, non-commercial purposes only. You may not reproduce, modify, distribute or use our content without our written permission.

Kalamalka's name, logo and branding may not be used without prior written consent.

7. Third Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

We are not responsible for the content, availability or privacy practices of third-party websites. If you choose to visit these websites, you do so at your own risk.

8. Privacy

Any personal information collected through our website is handled in accordance with our Privacy Policy.

Certain information may also be subject to Shopify's Privacy Policy.

9. Feedback and Reviews

If you provide feedback, reviews or suggestions, you grant Kalamalka permission to use this content to improve and promote our products and services.

You confirm that any feedback you provide is your own, does not infringe the rights of any other person and does not contain false or misleading information.

10. Errors and Updates

Occasionally, our website may contain errors or inaccuracies relating to product descriptions, pricing, availability or other information.

We reserve the right to correct errors, update information or make changes at any time.

11. Prohibited Uses

You must not use our website or services to:

• Break any applicable laws or regulations

• Infringe intellectual property rights

• Submit false, misleading or fraudulent information

• Upload harmful code, viruses or malicious content

• Attempt to interfere with the operation or security of our website

• Collect or scrape information from our website without permission

We reserve the right to restrict access to our website where these Terms are breached.

12. Termination

We may restrict or terminate access to our services if these Terms are breached or where necessary to protect our business, customers or website.

Any obligations that should continue after termination will remain in effect.

13. Your Consumer Rights

Nothing in these Terms excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or any other applicable consumer protection laws.

14. Disclaimer and Limitation of Liability

To the extent permitted by law, Kalamalka does not guarantee that our website will always be available, uninterrupted or free from errors.

We are not responsible for losses caused by circumstances outside our reasonable control.

Nothing in these Terms limits your rights under Australian Consumer Law.

15. Indemnification

You agree to indemnify Kalamalka against losses, claims or damages arising from your breach of these Terms, your unlawful use of our website or your violation of another person's rights.

16. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

17. Entire Agreement

These Terms, together with our Privacy Policy and other policies displayed on our website, form the complete agreement between you and Kalamalka regarding your use of our website.

18. Governing Law

These Terms are governed by the laws of Queensland, Australia.

You agree that any disputes relating to these Terms will be handled by the courts of Queensland.

19. Changes to These Terms

We may update these Terms from time to time. Any changes will be published on this page with an updated date.

Your continued use of our website after changes are published means you accept the updated Terms.

20. Contact Us

If you have any questions about these Terms, please get in touch.

Email: hello@kalamalka.com.au

Postal Address:
Kalamalka
M3-148, The Wharf Mooloolaba
123 Parkyn Parade
Mooloolaba QLD 4557