Refund & Returns Policy

Last updated: August 2026

At Kalamalka, we want you to love every bag. If something isn't right, we'll always do our best to make it right.

Our General Policy

Due to the perishable nature of coffee, we do not accept returns or offer refunds for change of mind. We encourage you to read our product descriptions carefully before purchasing, and if you have any questions before ordering, please reach out to us at hello@kalamalka.com.au. We're always happy to help.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major fault or does not meet the consumer guarantees under Australian law, you may be entitled to a repair, replacement or refund.

Damaged or Faulty Orders

If your order arrives damaged, faulty or is not as described, please contact us as soon as possible (ideally within 48 hours of receiving your delivery) at hello@kalamalka.com.au with:

• Your order number

• A photo of the issue

We'll review the issue and arrange a replacement or refund where appropriate. Your satisfaction genuinely matters to us, and we'll always work with you to find a fair solution.

Incorrect Orders

If we've made an error with your order, please contact us as soon as possible after receiving your delivery. We'll make it right and arrange the correct item or an appropriate solution.

Lost or Missing Orders

If your order hasn't arrived within the expected delivery timeframe, please contact us at hello@kalamalka.com.au and we'll work with Australia Post to investigate the delivery.

Order Changes or Cancellations

We begin preparing orders as quickly as possible. If you need to make a change or cancel your order, please contact us immediately and we'll do our best to help.

While we'll always try to accommodate requests, we cannot guarantee changes can be made once your order has been processed or dispatched.

Refund Processing

If a refund is approved, it will be issued to your original payment method. Depending on your financial institution, it may take 5–10 business days for the funds to appear in your account.

Subscriptions

Our coffee subscriptions have a minimum commitment of three months. After this period, you can pause or cancel your subscription at any time through your account or by contacting us at hello@kalamalka.com.au.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to get in touch. We're real people, and we genuinely care about getting it right.

Email: hello@kalamalka.com.au

Postal Address:
Kalamalka
M3-148, The Wharf Mooloolaba
123 Parkyn Parade
Mooloolaba QLD 4557